Shipping Policy


The exact amount of the shipping cost depends on the destination and the shipping method chosen. It is always indicated separately in the shopping cart.

Any further promotions will be communicated on the homepage.


Upon delivery, the User is obliged to check the packaging for damage and, if the product is damaged or does not conform to the order sent, not to accept the shipment, clearly noting the nature of the damage and/or the error on the delivery note.

The User is required to communicate to Felom Group Srl the relative problem by sending an e-mail to For any assistance the Customer Service is available at the number +39 030826979 . Hours: 9.00 – 12.00 Monday to Friday.

Felom Group Srl will bear the shipping costs for the return of defective or wrongly shipped products.


Shipments are made from Monday to Friday, except holidays.

Products sold through are delivered throughout Italy and Europe. Shipping costs are always visible in the order check-out.


Shipments are only made by courier. A signature is always required on delivery. It is up to the User to accept that a delivery is signed for by a person other than the User, provided that this person is present at the address provided and is at least 18 years of age. If no one is present at the time of delivery, the User will be asked to contact the carrier in charge.

Open chat
💬 Need help?
Scan the code
Hi 👋
How can we help you?